Terms of service
Last updated: October 31, 2026
These terms are an agreement between you (the business using RavunoQ ERP) and RavunoQ Canada Inc. ("RavunoQ", "we"). By starting a trial or using the service you agree to them.
1. The service
RavunoQ ERP is online business software for invoicing, sales, stock, expenses, calendar, agreements, team access, reports and related tools. Features available to you depend on your plan. We may improve or change features; we will tell you before removing a major feature you pay for.
2. Free trial
Your trial lasts for the number of days shown for your plan. No payment details are needed to start. At the end of the trial you can choose a paid plan. If you don't, your account is paused, and your data is kept for 30 days and then deleted.
3. Fees and billing
Prices are in Canadian dollars and do not include applicable taxes. Plans are billed monthly or yearly in advance. You can cancel at any time; access continues until the end of the paid period. Fees already paid are not refunded except where the law requires.
4. Your account
Keep your business code, Access ID and PINs private. You are responsible for activity under your account and for the access you give your employees. Tell us right away about unauthorized use.
5. Your data
You own the information you put into RavunoQ ERP. You give us permission to store and process it only to provide and support the service. You are responsible for having the right to enter information about your customers, suppliers and employees, and for following privacy laws that apply to you. See our privacy policy.
6. Electronic signatures
The agreements feature records a signer's name, signature, date, time, device and, if allowed, location, with a fingerprint of the document. You are responsible for deciding whether a document may be signed electronically. Some documents, such as wills, powers of attorney and certain land-title or lender documents, may require ink signatures or witnesses.
7. AI features
AI reads photos and answers questions to save you time. Results can be wrong. Check amounts, taxes and categories before relying on them. RavunoQ does not give legal, tax or accounting advice.
8. Acceptable use
Do not use the service for anything unlawful, to send spam, to try to access other businesses' data, or to disrupt the service.
9. Availability
We work to keep the service available and backed up, but it is provided "as is" and may sometimes be unavailable. Keep your own copies of important records, for example with the nightly Google Sheet backup or CSV exports.
10. Liability
To the extent the law allows, RavunoQ is not liable for indirect or consequential losses, lost profits or lost data, and our total liability is limited to the fees you paid in the 12 months before the claim.
11. Ending the agreement
You can cancel at any time. We may suspend or end accounts that break these terms or are unpaid, after notice where reasonable.
12. Changes and law
We may update these terms and will notify you of important changes by email or in the app. These terms are governed by the laws of Manitoba and the federal laws of Canada that apply there.
Contact
support@ravunoq.com, RavunoQ Canada Inc.