Privacy policy
Last updated: October 31, 2026
RavunoQ Canada Inc. ("RavunoQ", "we") makes RavunoQ ERP, business software for Canadian businesses. This policy explains what personal information we handle, why, and your choices. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
Who is responsible for what
When a business uses RavunoQ ERP, that business decides what information about its own customers, suppliers and employees goes into the software. The business is responsible for that information, and RavunoQ handles it on the business's behalf only to provide the service. For information about our own customers and website visitors (for example a trial sign-up or a demo request), RavunoQ is responsible.
What we collect
- Account details: your name, business name, email, phone, province, business type and chosen plan.
- Business records you enter: invoices, products, expenses, receipts, appointments, agreements, employees and similar records.
- Signature records: when someone signs an agreement, the name they type, their signature, date, time, time zone, device details and, if they allow it, their location.
- Messages: what you send through the contact form or the website chat.
- Technical data: basic information your browser sends so the service works. We do not use advertising cookies or tracking pixels.
How we use it
- To provide, secure and support the service, including email invitations, reminders and signed copies.
- To read photos of receipts, products and statements and to answer questions, using artificial intelligence (Google Gemini). You review AI results before they are saved.
- To manage your subscription and contact you about your account.
We do not sell personal information.
Where it is stored
RavunoQ ERP runs on Google's cloud services (Google Workspace, Google Drive and Google Apps Script) and uses Google's Gemini AI. Information may be stored and processed outside Canada, including in the United States, where it may be accessible to authorities under local law.
How long we keep it
We keep business records while your account is active. If you cancel, we keep your data for 30 days so you can export it, then delete it, unless the law requires us to keep it longer. Backups are overwritten on a regular cycle.
Security
Access uses business and employee codes with PINs, with lockout after repeated wrong attempts and access levels for staff. Data travels over encrypted connections. No system is perfectly secure; tell us right away if you think your account was misused.
Your choices and rights
You can ask to see, correct or delete personal information we hold about you, or withdraw consent, by emailing support@ravunoq.com. If your information was entered by a business that uses RavunoQ, contact that business first. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.
Contact
Privacy questions: support@ravunoq.com, RavunoQ Canada Inc.